CommerceServer for Mortgage Brokerages

Mortgage websites,
CRM and AI bots.

We build, manage and improve them for your brokerage.

We completely rebuild your website, customize your mortgage CRM and put Buffaly bots to work answering inquiries and organizing follow-up. Then we keep adding the features and improvements you need every month.

One monthly subscription.
No build fee. Changes included.

Launched in your first month. Built and run by the same team.

YOUR BROKERAGEHome loans · Our team
HOME LOANS & REFINANCINGCompare home
loan programs.
Talk to a loan officer ↗
Stylized blue house with an illuminated doorway
01 · Loan programs02 · Our loan officers03 · Request an appointment
Your mortgage CRMClient records, inquiries and follow-up.Example
New inquiry assigned to a loan officer.

The client record includes the question, property and conversation.

BUFFALY AT WORK
✓ Inquiry recorded✓ Officer assigned↗ Follow-up task created

Illustrative workflow. Explore the bot jobs below.
No live customer activity or borrower data.

Website rebuildDesign, launch and maintenance.
Mortgage CRMClient records and follow-up.
AI botsInquiries, assignments and tasks.
Ongoing developmentNew features and SEO improvements.

Included services

What your subscription includes

We build and manage your website, set up your mortgage CRM, maintain your AI bots and make ongoing improvements. You work with one team for all four services.

01 / WEBSITE

A complete website rebuild

We design, build and maintain a mobile-friendly mortgage website. Customers can compare loan programs, find a loan officer, browse properties, estimate payments and contact your team.

  • Loan-program and loan-officer pages
  • Property listings and payment calculators
  • Inquiry forms and appointment booking
Website design, launch and maintenance included.
02 / CRM

A CRM customized for your brokerage

We set up your customer relationship management system (CRM) to track inquiries, client records, loan history and follow-up. We customize the fields, dashboards and processes for your brokerage.

  • Client and past-loan records
  • Loan-officer assignment and follow-up tasks
  • Views for recorded rates and loan anniversaries
CRM setup, customization and support included.
03 / AI BOTS

AI bots for inquiries and follow-up

We configure and maintain bots that answer questions using your brokerage's information, record inquiries, assign them to loan officers and prepare follow-up. You decide which actions run automatically and which require your team's review.

  • Property and loan-program questions
  • Inquiry capture and officer assignment
  • Follow-up drafts and staff task lists
Bot setup and maintenance included.
04 / ONGOING IMPROVEMENTS

Ongoing development and SEO

We improve your website's content and search engine optimization (SEO), add CRM features and update bot workflows. Tell us what you need; we work through your priorities in order as part of your subscription.

  • New pages and website improvements
  • Search engine optimization
  • Custom CRM features and bot workflows
Ongoing development is part of the subscription.
How an inquiry is handled
Visitor submits a question
Bot records and assigns the inquiry
Loan officer receives the details

Powered by Buffaly

What the AI bots do

Choose a bot below to see its tasks and example results. We configure and maintain these workflows for your brokerage.

ILLUSTRATED WORKFLOWExample, not live activity

Help visitors find a property
and contact a loan officer.

THE VISITOR ASKS

“Show me Ocala homes under $350,000 and help me speak with a loan officer.”

01 / INVENTORY MATCH

Find homes from your actual listings.

Search the published inventory by location and budget. Keep the property page and its financing context together.

A matching Ocala propertyProperty link · Published details · Assigned officer

Illustration only. No live inventory query is made in this preview.

02 / PAYMENT CONTEXT

Use the calculator. Show the assumptions.

The visitor chooses a home and inputs. The bot calls the payment tool, then carries the estimate and its assumptions into the conversation.

Purchase priceDown paymentRate & termTaxes & insurance

A payment estimate, not a rate quote or approval. No calculation is performed by this mock-up.

03 / RECORD THE INQUIRY

Save the inquiry in your CRM.

With the visitor's consent, create or match the inquiry and retain the page, property and conversation that brought them here.

Contact
Visitor details + consent
Source
Selected property page
Context
Conversation + estimate inputs

Example output. No contact or CRM record is created here.

04 / ASSIGN A LOAN OFFICER

Assign the inquiry and include its details.

Apply the brokerage's assignment rules. The officer receives the visitor's question, selected property, conversation and payment estimate inputs.

Assigned loan officerInquiry · Property · Conversation · Next action
Ready for review

Sample staff handoff; no officer is notified.

05 / SCHEDULE FOLLOW-UP

Book an appointment or create a follow-up task.

Offer available times and confirm only once a booking is saved. If booking isn't available, leave an explicit follow-up task for the officer.

Appointment confirmedOnly after it exists
Follow-up neededA named owner and next action

Alternative outcomes, not two completed actions. Nothing is booked in this preview.

Step 1 of 5
ILLUSTRATED WORKFLOWExample, not live activity

Answer questions and assign
inquiries to loan officers.

THE VISITOR ASKS

“I'm buying my first home. Can someone help me understand where to start?”

  1. 01
    Answer from your approved informationExplain loan programs and ask for the details your team needs.
  2. 02
    Record the inquiry in your CRMContact details, consent, source page and conversation.
  3. 03
    Assign an officer and a follow-up taskInclude the conversation and available appointment options.
Result: an assigned inquiry with a follow-up task.No property listing required. Works from loan-program pages, officer profiles and general inquiries.

This is an example workflow, not a submitted lead or saved appointment.

ILLUSTRATED WORKFLOWExample, not live activity

Update website content
and check it before publication.

YOUR TEAM ASKS

“Update our new officer's bio and improve the first-time-buyer page.”

  1. 01
    Prepare the updateEdit the officer profile and first-time-buyer page.
  2. 02
    Preview and check itCopy, links, metadata and mobile layout.
  3. 03
    Publish through your agreed processConfirm the public result and show the completed work.
Result: updated pages, checked and published.New pages, search improvements and custom features are part of the continuing service.

Illustrated request-to-release process. No website is changed by this demo.

ILLUSTRATED WORKFLOWExample, not live activity

Prepare follow-up messages
for past clients.

YOUR TEAM ASKS

“Show me this month's loan anniversaries and prepare the follow-up.”

  1. 01
    Find clients due for follow-upUse loan anniversaries, client history and recorded-rate filters.
  2. 02
    Draft messages for officer reviewInclude the client's loan history and reason for contacting them.
  3. 03
    Track messages, replies and tasksSend only through your approved process and record the follow-up.
Result: a client list with draft follow-up messages.A prepared message is distinct from a sent message. Your working rules govern what happens next.

No messages are sent. Recorded-rate views do not establish refinance eligibility.

ILLUSTRATED WORKFLOWExample, not live activity

Prepare each officer's daily
task list and client summaries.

YOUR OFFICER ASKS

“What needs my attention today? Pull the context together and prepare the next steps.”

  1. 01
    List inquiries and overdue follow-upShow new inquiries, unanswered messages and outstanding tasks.
  2. 02
    Summarize each client's recordsInclude permitted client records, interaction history and missing information.
  3. 03
    Draft updates and create tasksFlag decisions that need the loan officer's review.
Result: a daily task list with client details.The officer reviews the summaries and handles the client conversations and lending decisions.

Sample role, not a live customer dashboard. Private records remain permission-bound.

No property inventory? Lead Desk works from your loan-program pages, officer profiles and general inquiries too.

Get my walkthrough

Built for a real mortgage business

Verasol Lending Solutions · Lake Mary, Florida

See what we built
for Verasol.

We rebuilt the public website and connected it to the way the brokerage works: loan-officer profiles, property listings, financing tools, inquiries, appointments and mortgage-specific client views.

The work didn't end with a website launch. We kept building around their officers, their client history and the opportunities they needed to see.

Get my walkthrough

Real website, CRM and custom-development work. The illustrated bot workflows above show the proposed connected experience, not existing Verasol bot activity.

01

A new website connected to the business

Modernized the public website, connected inquiries and native appointment booking to the CRM, and supported the team’s loan-officer profiles.

02

Property marketing tied to financing

Searchable properties, photos, payment estimates and listings associated with individual loan officers.

03

Client records assigned to loan officers

Mortgage inquiries and past-loan records are linked to the responsible loan officer for follow-up.

04

Custom client reports and follow-up lists

Custom views for recorded-rate thresholds, birthdays and loan anniversaries.

How the service works

We build, maintain and improve your system.

We build your website, configure your CRM and set up your initial bot workflows in the first month. After launch, we maintain them, support your team and develop new features.

There is no build fee or separate development bill for changes to the system we run. You set the priorities; we work through them in order, a set number at a time for your plan.

01

Build and launchYour website, CRM and initial bot workflows.

02

Maintain and supportWebsite maintenance, bot monitoring and team support.

03

Develop new featuresNew pages, dashboards, bots and SEO improvements.

ONE SERVICE. ONE TEAM.

$500 / month

No build fee. Changes included.

  • A complete mortgage website
  • Ongoing website and SEO improvements
  • A CRM configured for your brokerage
  • Your agreed Buffaly bot workflows
  • Property and financing experiences
  • Team support and continuing development
Get my walkthrough We identify any phone, messaging, external-service and usage costs before you start, with a clear spending limit.

Package scope, usage and active request capacity are agreed before starting.

How we use Buffaly

Software development and task automation

We use Buffaly, our own software engineering system, to build your website and custom features. We also configure Buffaly bots to answer inquiries, organize follow-up and handle tasks for your team.

We customize an existing commerce and CRM platform rather than building every feature from scratch. Our team is responsible for setup, maintenance, support and ongoing development.

Software development

Build pages, CRM features and automated workflows.

Task automation

Answer inquiries, assign officers and prepare follow-up.

What does “changes included” mean?

We're happy to help with whatever software your business needs. Changes to the system we run for you are included: your website, CRM, property experience, bot routines and the next feature your team needs. If you need a separate product or app, we'll gladly talk it through. It just isn't part of this subscription. Requests are worked in order, a set number at a time for your plan.

Keep your existing loan origination system.

Your loan origination and application systems continue handling loan processing and documents. CommerceServer manages your website, CRM and agreed bot workflows. We determine which connections your setup needs.

Service details

Frequently asked questions

Is this a complete website rebuild?

Yes. We rebuild around your brokerage, loan programs, officers and customer journeys. It is not a chatbot added to an unchanged site.

What do the bots actually do?

They work on the routines we configure for your business: answering property and program questions, organizing inquiries, preparing follow-up, creating tasks and managing website changes. You see what completed and what needs your team.

Do we build and maintain the bots ourselves?

No. We configure and maintain them as part of the system we run for you. You tell us the job and the result you want.

What if we don't have property listings?

Your site can focus on loan programs, officers, appointments and borrower inquiries. Listings are useful when they fit your business—not a requirement for buying it.

Does this replace our loan origination system?

No. Keep your lending and application systems. CommerceServer improves the website, relationships and operating work around them, with connections chosen for your setup.

What happens when we want a new feature?

Tell us. Changes to the system we run are included, and we work through your priorities in order within your plan's active request count. A separate app is a separate conversation; an improvement to your system isn't another project bill.

How do people stay in control?

We set the working rules with you: which routines can run, which need review and when a staff member takes over. Your officers handle the lending recommendations and decisions.

What costs sit outside the subscription?

We identify external services and any phone, messaging or additional usage costs before starting. The build and included changes don't become surprise development invoices.

Request a demonstration

See the website, CRM
and bot workflows.

We'll show you the website, property listings and CRM features we built for Verasol. Then we'll discuss the website changes, bot tasks and custom features your brokerage needs.

Review the Verasol website and CRM See example bot tasks Discuss your brokerage's requirements

Request your mortgage walkthrough

Tell us about your brokerage and the website, CRM or follow-up work you want to improve. Our inquiry page connects your request to our team.

Request my walkthrough

Please do not include borrower information. Sending an inquiry does not book an appointment.

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